Information we collect
Information you provide may include your name, company name, business type, email address, mobile phone number, approximate lead volume, current business systems, scheduling preferences, the business problems you want to solve, and any other information you choose to provide.
If you become a customer, we may also collect information reasonably necessary to configure, support, bill for, and operate the services you request.
How we use information
We may use information to respond to inquiries, provide requested audits or demos, qualify and follow up with prospective customers, schedule conversations, configure and operate requested services, provide customer support, process payments, maintain business records, protect against fraud or abuse, improve our website and services, and comply with applicable legal obligations.
SMS and mobile communications
When you voluntarily provide your mobile number and opt in to receive text messages, OpsBreeze may send customer-care messages related to your inquiry, requested demo, Missed Lead Audit, appointment, or other service-related conversation. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchase.
You may opt out of text messages at any time by replying STOP. You may reply HELP for help. If you opt out, we may still contact you through other methods when reasonably necessary to complete a request you initiated or to satisfy legal or contractual obligations.
Mobile information and SMS consent
OpsBreeze does not sell mobile phone numbers or SMS opt-in information. We do not share mobile phone numbers or SMS consent with third parties or affiliates for their own marketing or promotional purposes.
SMS opt-in data and consent may be processed by service providers solely as necessary to provide messaging, communications, hosting, security, or related operational services on behalf of OpsBreeze. Those providers are not authorized by OpsBreeze to use that information for their own marketing purposes.
Email communications
We may email you in response to a request, regarding an appointment, or in connection with services you asked us to discuss or provide. Where required, marketing emails will include an unsubscribe method.
Automated and AI-assisted systems
OpsBreeze may use automated workflows and AI-assisted systems to answer or route inquiries, summarize conversations, organize lead information, provide demonstrations, support scheduling, and assist with follow-up. Automated systems are not relied upon to make legal, medical, financial, or other high-stakes decisions about you.
Service providers
We may use service providers for hosting, communications, telephony, scheduling, customer relationship management, analytics, payments, security, and automation. We disclose information to those providers only as reasonably necessary for them to provide services to OpsBreeze or as otherwise permitted by law.
Analytics and technical information
The website may collect standard technical information such as browser type, device information, IP address, referring page, pages viewed, approximate location derived from network information, and interaction events. We use this information to operate, secure, measure, and improve the website.
When we may disclose information
We may disclose information when reasonably necessary to comply with law, respond to lawful requests, protect the rights or safety of OpsBreeze or others, investigate fraud or misuse, enforce agreements, or complete a business transaction such as a merger, acquisition, financing, or sale of assets, subject to applicable law.
Data retention and security
We retain information for as long as reasonably necessary for the purposes described in this policy, including customer support, business records, dispute resolution, security, and legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no online system can be guaranteed completely secure.
Your choices
You may request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal, security, and operational requirements. You may also opt out of non-essential marketing communications and text messages as described above.
Children's privacy
OpsBreeze services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website.
Changes to this policy
We may update this policy as our services, practices, or applicable requirements change. The effective date at the top of this page identifies the current version.
Contact
For privacy questions or requests, contact OpsBreeze through the contact or Missed Lead Audit form at opsbreeze.com and identify your request as a privacy inquiry. For SMS assistance, reply HELP to an OpsBreeze text message; to stop SMS messages, reply STOP.